隱私政策

Instagram data deletion (English summary)

Applies to Instagram professional accounts connected to Kufu through Instagram Business Login. Remove Kufu in Instagram under Settings › Apps and websites and request deletion, or email support@huafonix.com. Removing the app without requesting deletion disconnects the account and clears its access token. Because businesses may need to export their existing conversations, the data is kept for 15 days: the business can download its conversation history during that period, and reconnecting the same account keeps it. After 15 days it is deleted as described below.

On a deletion request we delete the conversations and messages (including media sent by customers), customer conversation data, customer profiles created automatically from that account's conversations, post comment interactions and related automation records, and the account's connection settings. You receive a confirmation code and can check progress at www.kufu.tw/data-deletion-status.

We retain: AI usage and billing records (no message content or customer identifiers); merchant loyalty point ledgers (contain the customer's platform ID); customer profiles the merchant created or imported, or that are also linked to other channels such as LINE (only the Instagram conversations and timeline entries are removed); for automatically created customer profiles the merchant edited (renamed, or added a phone number, email, note or tag), the merchant's edits (the profile picture is removed, and the name is replaced unless the merchant set it); media sent by the merchant; security audit records of the disconnection and deletion themselves; and the record of the deletion request. Residual data in system logs and database backups expires with their retention periods.